Customer Service Policy

Our Commitment to You

At 1st Phorm Sale, customer satisfaction is a core priority. We are committed to delivering responsive support, transparent communication, and dependable service throughout every stage of your shopping experience.

Whether you have questions about products, orders, shipping, or returns, our team is here to assist you with professionalism and efficiency.

How to Contact Us

For all inquiries, please contact our support team at:

press@1stphormsale.com

To help us respond quickly, please include:

  • Your full name

  • Order number (if applicable)

  • A clear description of your question or concern

Our team aims to respond within 24–48 business hours.

Order Assistance

We are happy to assist with:

  • Order status updates

  • Tracking information

  • Shipping inquiries

  • Address corrections (when possible)

  • Return and refund guidance

If you need to make changes to your order, please contact us as soon as possible. While we do our best to accommodate requests, modifications cannot be guaranteed once an order has entered processing or shipment.

Product Support

If you have questions about product details, usage guidance, or compatibility, our support team can provide clarification to help you make informed decisions.

We encourage customers to review product descriptions carefully before purchasing, and we are always available to provide additional information when needed.

Returns & Refunds Support

We stand behind our 60-day return policy and free returns. If you need assistance initiating a return or checking refund status, our team will guide you through the process step by step.

Refunds are processed within 5–10 business days after returned items are received and inspected.

Delivery Issues

If your package is delayed, damaged, or arrives with an issue, please contact us promptly. We will review the situation and work toward an appropriate resolution as quickly as possible.

Customer satisfaction and fair resolution are always our priorities.

Communication Standards

We are committed to:

  • Clear and respectful communication

  • Transparent policies

  • Timely responses

  • Fair and consistent service

We reserve the right to decline service in cases involving abusive, fraudulent, or inappropriate behavior.

Continuous Improvement

Your feedback helps us improve. We continuously refine our processes, service standards, and customer experience to better support our community of performance-focused customers.

Thank you for choosing 1st Phorm Sale. We appreciate your trust and remain dedicated to providing reliable service, competitive value, and a smooth shopping experience from start to finish.